Customer Service Manager:
Email Customer Service
Mapping & Water Loss Supervisor:
Water Treatment Plant Supervisor:
Wastewater Plant Supervisor:
For after hours utility emergency issues please call
How to establish water and sewer service:
Determine whether or not your location has existing utilities by emailing customer service at firstname.lastname@example.org.
- If you already have utilities available to your property (you already have a meter), then you will need to complete the appropriate “Residential Application” or “Commercial Application". You will need a picture ID and proof of ownership/lease to upload with your application. If you need same day service it may be available by contacting customer service at 706-632-2091 ext. 0 for details. A same day service fee may apply.
- If you do not have existing utilities at your property then you will need to complete the “Tap Application”.
- Once you submit your appropriate application, you will be contacted by a customer service representative by email within 1 business day to confirm receipt of your application and provide further instructions
and payment details.
Please contact a customer service representative for assistance with the
- Questions regarding your water & sewer bill
- To inquire about or sign up for new service
- To cancel existing service
- To report a leak
- Questions regarding the Servline insurance program
Applications for Utility Service
To sign up at a location with existing service you will need to fill one of the following:
1. RESIDENTIAL APPLICATION
2. SHORT TERM RENTAL/COMMERCIAL APPLICATION
To complete Application you will need to include the following:
Proof of Residency
examples:(Warrenty Deed,Lease Agreement,Tax Document etc)
The City of Blue Ridge Water & Wastewater is responsible for:
Supplying water & wastewater services to residents and businesses
where the services are available
All paperwork concerning the start-up and cancellation of utility
- Billing and collections of water, wastewater
- Maintaining the City's main water & wastewater lines and pump stations
- Repairing leaks occurring on the City's side of the system
Help Stop Water Theft
The City of Blue Ridge Water and our paying customers are victims of
thousands of gallons of water annually stolen from fire hydrants and
The City of Blue Ridge has invested millions of dollars to ensure our
customers are provided safe, clean and reliable drinking water. The
integrity of the water system is compromised when water is illegally taken
from fire hydrants and other unprotected connections. Illegal and careless
connections carry the risk of contaminating our water supply and can lower
pressure required for fire protection. Opening or closing a fire hydrant
too quickly can cause nearby water mains to rupture, causing our customers
to be without water. Since the Water department is non-profit, money spent
to treat all of the stolen water comes from our paying customers. That’s
why in addition to putting locks on fire hydrants and having the police
department watching for theft, we want to reach out to the public to
report any suspicious water connection.
How to spot theft?
Water is most often stolen from fire hydrants without using a metered
connection. A permit is required to take water from a fire hydrant and
backflow equipment must be used to ensure the water supply is not
contaminated. If you see someone taking water from a fire hydrant
other than the Fire Department or City of Blue Ridge, the best thing to do
is report it to City Hall and then we can see if they have a permit. Water
is also frequently stolen to fill swimming pools, water landscaping, and
at new construction sites.
Help us stop water theft.
If you suspect water is being stolen, please call 706-632-2091 during
regular business hours or 706-455-0768 after 5pm and on weekends/holidays
to report this illegal activity. City personnel will investigate to see if
it is a legal connection or if it is theft.
Fines for Theft
Water theft may result in a misdemeanor, which is punishable by fines of
up to $2,000.
Contractors that need water should either obtain a permit at City Hall or
purchase water from our metered connection at the City Maintenance Shop @
134 East Main St.
"How to Read Your Water Meter"
"No Wipes in the Pipes"
"HELP US STOP WATER THEFT"
Generators Public Notice
2021 Water Quailty Report
2020 Water Quality Report
2019 Water Quality Report
2018 Water Quality Report