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Utility Department

Gina Quinton, Customer Service Manager
Customer Service Manager:
Gina Quinton
Email Gina

Sandy Bramlett, Customer Service
Customer Service:
Sandy Bramlett
Email Customer Service

Kimbereley Walden, Receptionist
Kimbereley Walden
Email Receptionist

Shannon Payne, Mapping & Water Loss Supervisor
Mapping & Water Loss Supervisor:
Shannon Payne
Email Shannon

Chad Clemmons, Distribution Supervisor
Distribution Supervisor:
Chad Clemmons

Water Treatment Plant Supervisor:
Mark Patterson
Email Mark

James Weaver, Wastewater Plant Supervisor
Wastewater Plant Supervisor: 
James Weaver
Email James

Rebecca Harkins, Utilities Director
Utilities Director:
Rebecca Harkins
Email Rebecca

For after hours utility emergency issues please call 706-455-0768

GA811 Watersense Logo

Payment Information:

How to establish water and sewer service:

  1. Determine whether or not your location has existing utilities by emailing customer service at
  2. If you already have utilities available to your property (you already have a meter), then you will need to complete the appropriate “Residential Application” or “Commercial Application". You will need a picture ID and proof of ownership/lease to upload with your application. If you need same day service it may be available by contacting customer service at 706-632-2091 ext. 0 for details. A same day service fee may apply.
  3. If you do not have existing utilities at your property then you will need to complete the “Tap Application”.
  4. Once you submit your appropriate application, you will be contacted by a customer service representative by email within 1 business day to confirm receipt of your application and provide further instructions and payment details.

Please contact a customer service representative for assistance with the following:

  • Questions regarding your water & sewer bill  
  • To inquire about or sign up for new service
  • To cancel existing service
  • To report a leak
  • Questions regarding the Servline insurance program  

Customer Service Representative:
Sandy Bramlett
706-632-2091 press 0
Serving the City since 2019

Customer Service Manager:
Gina Quinton
706-632-2091 press 0
Serving the City since 2002       


 Applications for Utility Service

To sign up at a location with existing service you will need to fill one of the following:




To complete Application you will need to include the following: 

  1. Picture ID
  2. Proof of Residency examples:(Warrenty Deed,Lease Agreement,Tax Document etc)


The City of Blue Ridge Water & Wastewater is responsible for:

  • Supplying water & wastewater services to residents and businesses where the services are available
  • All paperwork concerning the start-up and cancellation of utility customers
  • Billing and collections of water, wastewater
  • Maintaining the City's main water & wastewater lines and pump stations  
  • Repairing leaks occurring on the City's side of the system

Help Stop Water Theft

Fire Hydrant

Original article

The City of Blue Ridge Water and our paying customers are victims of thousands of gallons of water annually stolen from fire hydrants and unmetered connections.

The City of Blue Ridge has invested millions of dollars to ensure our customers are provided safe, clean and reliable drinking water. The integrity of the water system is compromised when water is illegally taken from fire hydrants and other unprotected connections. Illegal and careless connections carry the risk of contaminating our water supply and can lower pressure required for fire protection. Opening or closing a fire hydrant too quickly can cause nearby water mains to rupture, causing our customers to be without water. Since the Water department is non-profit, money spent to treat all of the stolen water comes from our paying customers. That’s why in addition to putting locks on fire hydrants and having the police department watching for theft, we want to reach out to the public to report any suspicious water connection.

How to spot theft?

Water is most often stolen from fire hydrants without using a metered connection. A permit is required to take water from a fire hydrant and backflow equipment must be used to ensure the water supply is not contaminated. If you see someone taking water from a fire hydrant other than the Fire Department or City of Blue Ridge, the best thing to do is report it to City Hall and then we can see if they have a permit. Water is also frequently stolen to fill swimming pools, water landscaping, and at new construction sites.

Help us stop water theft.

If you suspect water is being stolen, please call 706-632-2091 during regular business hours or 706-455-0768 after 5pm and on weekends/holidays to report this illegal activity. City personnel will investigate to see if it is a legal connection or if it is theft.

Fines for Theft

Water theft may result in a misdemeanor, which is punishable by fines of up to $2,000.

Contractors that need water should either obtain a permit at City Hall or purchase water from our metered connection at the City Maintenance Shop @ 134 East Main St.


Also See

"How to Read Your Water Meter"

"No Wipes in the Pipes"   


Generators Public Notice 

2021 Water Quailty Report 

 2020 Water Quality Report

2019 Water Quality Report 

2018 Water Quality Report 

Misc Information

  • Preventing & Thawing Frozen Pipes
  • Engineering rfq 2021